Privacy Policy | FamiliQC

FamiliQC ("we", "us", or "our") operates the website familiqc.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform. This policy is designed to comply with Quebec's Act respecting the protection of personal information in the private sector (Law 25 / Bill 64) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Information you provide directly

Account information: Name, email address, and password when you create an account.
Profile information: City, language preference, and family details you choose to share.
Reviews and content: Reviews, ratings, photos, and comments you post on the Platform.
Business listing information: If you register a business, we collect your business name, address, phone number, website, description, hours, and photos.
Communications: Information you provide when contacting us through email, forms, or support requests.
Newsletter subscriptions: Email address when you subscribe to our newsletter.

Information collected automatically

Usage data: Pages visited, search queries, time spent on pages, referring URLs, and interactions with content.
Device information: Browser type, operating system, device type, screen resolution, and language settings.
Location data: Approximate geographic location based on IP address to show relevant local results.
Log data: IP address, access times, and server logs for security and performance purposes.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide, maintain, and improve the Platform and its features.
To personalize your experience and show relevant family activities near you.
To process and display your reviews, ratings, and content.
To manage business listings and facilitate connections between families and businesses.
To send you newsletters, updates, and promotional communications (with your consent).
To respond to your inquiries and provide customer support.
To detect, prevent, and address fraud, abuse, and security issues.
To comply with legal obligations and enforce our Terms of Service.
To generate anonymized, aggregated analytics to improve our services.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Essential cookies: Enable core functionality such as authentication and language preferences.
Analytics cookies: Understand how visitors interact with our Platform using services like Google Analytics.
Preference cookies: Remember your settings, such as preferred language and location.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

4. Third-Party Services

We may share limited information with the following types of third-party services:

Analytics providers (e.g., Google Analytics) to understand Platform usage patterns.
Hosting and infrastructure providers (e.g., Vercel) to serve the Platform.
Email service providers to deliver newsletters and transactional emails.
Payment processors for premium business subscriptions.
Map providers (e.g., Google Maps, Mapbox) to display business locations.

These third parties are contractually bound to handle your data in accordance with applicable privacy laws. We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law (e.g., financial records, legal disputes). Anonymized and aggregated data that cannot identify you may be retained indefinitely for analytical purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/SSL), secure password hashing, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Under Quebec Law 25 (Loi 25) and PIPEDA, you have the following rights regarding your personal information:

Right of access: You may request a copy of the personal information we hold about you.
Right of rectification: You may request correction of inaccurate or incomplete personal information.
Right of deletion: You may request the deletion of your personal information, subject to legal retention obligations.
Right to withdraw consent: You may withdraw consent for processing at any time, where processing is based on consent.
Right to data portability: You may request your personal information in a structured, commonly used, and machine-readable format.
Right to de-indexation: You may request that links to your personal information be de-indexed when dissemination contravenes the law or a court order.

To exercise any of these rights, please contact us at privacy@familiqc.com. We will respond to your request within 30 days.

8. Children's Privacy

FamiliQC is a platform designed to help families discover activities. We do not knowingly collect personal information directly from children under 14. If you believe a child under 14 has provided us with personal information, please contact us and we will promptly delete it.

9. International Data Transfers

Your personal information may be stored and processed in Canada or other jurisdictions where our service providers operate. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Platform or sending you an email. Your continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer:

Email: privacy@familiqc.com
Website: familiqc.com/contact

You may also file a complaint with the Commission d'acces a l'information du Quebec (CAI) at www.cai.gouv.qc.ca or with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.